Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 600 reviews

Mercure Telford Centre Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  600 reviews

TripAdvisor Rating  4.0/5  333 reviews

Certificate of excellence 2023

Great service from friendly staff.

TripAdvisor rating 4.0/5

Helen B TripAdvisor review

The room is large with a very comfortable bed. Staff are all friendly and helpful. I would like particularly to mention Kelly who was running the bar on both nights that I stayed. Kelly gets the perfect balance between friendly and professional. She made me feel that nothing would be too much trouble. She is doing a great job providing quick and efficient service but never letting you feel rushed. Lots of options for breakfast which I also enjoyed. Swimming pool was a nice surprise too. The only thing stopping this getting five stars is the shower in the room. It works well with good pressure and temperature, but can't turn it on fully because the water would spray beyond the shower screen and soak the bathroom floor.

Dear helenbeddall, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

Great hotel

TripAdvisor rating 5.0/5

leeb1975 Business - TripAdvisor review

Great hotel, clean, fresh and comfortable rooms. Reception staff are always happy to help, spa retreat is great little extra. Breakfast is superb always fresh and English breakfast is always hot. Jane who is the lady who greets you in the morning is always friendly and happy to help. Nice to have a friendly smile to start the day. Evening meal is a excellent quality and staff are friendly and helpful.

Dear leeb1975, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

Helpful staff. Conference facilities lacking

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff always helpful. But hotel owners need to invest to ensure the hotels facilities remain usable. Booked a large conference room. Staff unable to get access key to work. But did open the room with a master key. When asked about food for lunch was told no staff available and we could go to the Kentucky nearby. Rooms have had a refresh but things like brackets from old mirror fittings in bathrooms make the overall effect cheap. As mentioned the staff are kind and helpful but problems highlighted above must be addressed.

Dear RANDALL M., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I can confirm we have food on site? we have a 24 hour menu where you would have been able to order lunch. I have passed your comments on to our meeting and events coordinator. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Another excellent stay

Customer review rating 4.5/5

Andrew S. Families - Confirmed reviews ALL

We always stay at this hotel when in Telford. This stay was as good as all the others. Keep up the good work.

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Fabulous!

TripAdvisor rating 5.0/5

hereviews17 TripAdvisor review

Fabulous service at the restaurant for dinner from Dean, Shan, and Marta. Solo dining can be intimidating but they made me feel welcome! Food was well cooked and tasty. Its not the most extensive menu, but certainly caters for most tastes. If you are veggie or vegan your options are limited, and they haven't changes in a while.

Dear hereviews17, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

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Other web-users rate our hotel

  • 619 reviews 9.2/10 Location
  • 1,363 reviews 6.3/10 Room
  • 1,214 reviews 8.7/10 Service
  • 30 reviews 5.3/10 WiFi
  • 618 reviews 5.6/10 Cleanliness
  • 493 reviews 7.4/10 Breakfast
  • 191 reviews 6.3/10 Wellness Area
  • 176 reviews 6.3/10 Pool

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