21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.7/5 1,494 reviews

21c Museum Hotel Durham - Image 1
21c Museum Hotel Durham - Image 2
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,494 reviews

TripAdvisor Rating  4.0/5  938 reviews

well located, great staff

Customer review rating 3.5/5

Na Families - Confirmed reviews ALL

Lack of minifridge and lack of ice machine (although housekeeping did promptly provide ice upon request) made the effort of keeping milk cold for a breastfed infant and nursing/pumping mother difficult. There was a lot of confusion around the Disloyalty program - the Counting House did not understand what the program was or how to apply any discounts associated. With that said, management was extremely helpful and friendly in trying to troubleshoot any issues we encountered. No complaints about service or quality - just opportunities for improving some minor logistics.

Dear Mr. M., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Short staffed, inconvenient

Customer review rating 2.0/5

Stella Friends - Confirmed reviews ALL

Finding reception was tricky, waited a while to check in at the under-staffed front desk, room wasn't ready for 45 minutes after check-in, clerk did not phone/text as promised when room was ready, we were given vouchers for "a free drink" downstairs while we waited for our room, but the vouchers didn't even cover the cost of a single drink, no vending or ice available without asking staff (again, sorely understaffed in housekeeping), in-room coffee service inappropriately stocked, we never received an email invoice after check out. The only positive thing I can say is that the bed was very comfortable.

Dear Stacey S., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Location is great.

Customer review rating 3.5/5

Jeannie Families - Confirmed reviews ALL

We checked in and we had 4 keys that didn’t work. The billing was very confusing. We asked for the room the be straightened up the 2 nd day we were there and it wasn't but they left more towels but didn’t pick up the used one. The last 2 days the room was cleaned. The restaurant and staff were great. The door people were good. I think the hotel is a cool place but it needs a little help.

Dear Mr. S., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Has so much unfulfilled potential.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

It seems like a hotel running about to go bankrupt. Only one elevator working, valet and door staff are hit or miss. Only one had any kind of identification that would tell me he worked there. Staff is a bit terse and seem stressed. The spa is not a spa, that's a gym with a steam room and a sauna. The art is lovely, the room was nice, but no fridge and ice had to be brought everyday. That's a pain. I was supposed to get a $40 credit every day for my stay but was only given 2 of 3, and there was no free tasting every night like the website said. Just lackluster when it could be so much more, with just a little more attention to detail.

Dear Mr. W., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently in the process of making improvements at the property. Which include some points you mentioned, updated guest room elevators, and mini refrigerators in each room. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Good location, but tired hotel

Customer review rating 2.5/5

Kerry D. Friends - Confirmed reviews ALL

We last stayed here in 2019. At that time the hotel was still relatively fresh and the rooms were great. Things have gone downhill since then. The night we arrived our air conditioning did not work. The front desk did what they could, but it did not work. After two calls, their solution was to give us a fan (since the windows don't open). I would have thought they would have moved us to a different room. We also called about dead light bulbs in the bathroom and the misfunctioning TV. Only the lightbulbs were addressed. The outlets in the night stands are so worn that our devices couldn't charge. The overall shabbiness of the room and furnishings is disappointing, to say the least. The hotel restaurant, The Counting House, was also not up to our expectations from our previous visits. The menu was nowhere near as interesting as those we had experienced before. Breakfast was a disaster! The kitchen was clearly understaffed, as meals were served two at a time over an extended period of time. It took over an hour to get our food. We had the sense that they had not staffed up for the various events in the area, including Full Frame Film Festival and the Dreamville Festival.

Dear Kerry D., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problems and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 411 reviews 9/10 Location
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  • 358 reviews 4.4/10 Comfort
  • 356 reviews 3.5/10 Amenities
  • 326 reviews 3.4/10 Cleanliness
  • 120 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.